Service and Refund Policy

Effective Date: January 1, 2025 Last updated: August 25, 2025

Services Provided

Legally Geminian provides impartial, fully virtual mediation, arbitration, consulting, and support services for individuals, families, businesses, and attorneys. Services are offered on a scheduled appointment or project basis and may include Enhanced Mediation, arbitration, litigation support, document preparation, and workflow consulting.

Mediation services are confidential to the extent provided by law. See D.C. Code § 16–4202 (2023) (confidentiality protections under the D.C. Mediation Act). Arbitration services are enforceable under federal law. See 9 U.S.C. §§ 1–16 (2018) (Federal Arbitration Act).

Payment Terms

All payments must be made via Zelle to (202) 281-6891.

  • Fees are due within 24 hours of invoicing unless otherwise specified in a written agreement.

  • For Enhanced Mediation and packaged services, fees must be paid before services commence.

  • If payment is not received within the required timeframe, services may be delayed, canceled, or subject to late fees at the discretion of Legally Geminian.

Clients acknowledge that failure to make timely payments constitutes a breach of contract. See Restatement (Second) of Contracts § 235 (Am. L. Inst. 1981).

Refund Policy

Because mediation, arbitration, and consulting services require advance scheduling and preparation, Legally Geminian maintains the following refund structure:

  • Cancellations at least 7 calendar days in advance: Eligible for a full refund or credit toward future services.

  • Cancellations 3–6 calendar days in advance: Eligible for a 50% refund or credit.

  • Cancellations less than 72 hours in advance: Non-refundable.

  • No-shows: Non-refundable.

For multi-session packages, refunds are available only for unused sessions, subject to the above rules.

Refund limitations of this kind are generally enforceable in service agreements. See Restatement (Second) of Contracts § 356 (Am. L. Inst. 1981).

Rescheduling

Clients may request to reschedule an appointment with at least 72 hours’ notice. Rescheduling is subject to availability. If fewer than 72 hours’ notice is provided, the session will be treated as a cancellation and subject to the refund policy above.

Non-Refundable Services

The following services are strictly non-refundable:

  • Completed mediation or arbitration sessions.

  • Completed consulting or research deliverables.

  • Attorney fees (if applicable) under limited scope agreements.

  • Administrative or processing fees.

Exceptions

Refunds may be granted on a case-by-case basis in situations involving:

  • Documented medical emergencies.

  • Technology failures beyond the client’s control that prevent participation.

  • Service delivery failures attributable to Legally Geminian.

Independent Professionals

Legally Geminian may, from time to time, recommend or involve outside professionals (such as financial specialists, coaches, appraisers, or consultants) as part of service delivery. We carefully vet the professionals we collaborate with and would not engage them if we did not believe their services could meet both our standards and the needs of our clients.

That said, these professionals are independent contractors, not employees or agents of Legally Geminian. Each is solely responsible for their own advice, services, and conduct. See Restatement (Second) of Agency § 2 (Am. L. Inst. 1958).

By choosing to proceed with services that include independent professionals, clients acknowledge and accept that Legally Geminian is not liable for their acts, errors, or omissions. If clients experience issues with a professional, they should report concerns directly to Legally Geminian, and we will evaluate whether to adjust or discontinue our relationship with that professional.

Disclaimers

Mediation and arbitration services provided by Legally Geminian are non-legal in nature. While attorneys may assist in finalizing agreements, Legally Geminian does not provide legal advice or representation. Offering legal services without a license may constitute unauthorized practice of law. See Model Rules of Pro. Conduct r. 5.5 (Am. Bar Ass’n 2020).

Outcomes cannot be guaranteed. Fees reflect professional time and expertise, not the success of a particular resolution. See Restatement (Second) of Contracts § 195 (Am. L. Inst. 1981) (limits on liability disclaimers).

Contact

For questions about this policy or to request a refund, please contact:

📧 Email: jericho@legallygeminian.com
📞 Phone: (202) 281-6891